Welcome to Clay Wellness. By purchasing a membership, booking a service, or using our website or facilities, you agree to the following Terms & Conditions.

1. Company Information

Clay Wellness, LLC (“Clay,” “we,” “our,” or “us”) is a Utah limited liability company operating wellness facilities in Provo, Utah.

2. Eligibility & Age Policy

Clay is a 16+ facility.

Guests must be at least sixteen (16) years old to enter or use the facility. Individuals ages 16–17 must have a parent or legal guardian sign the required liability waiver prior to participation.

Children under the age of 16 are not permitted in the facility at any time, including waiting areas. Clay is not a childcare facility.

3. Assumption of Risk & Liability Waiver

Participation in fitness classes, heated classes, sauna use, cold plunge, massage therapy, and other wellness services involves inherent risks, including but not limited to dehydration, dizziness, fainting, slips and falls, muscle strain, cardiac events, and other physical injury.

By participating in any services, you acknowledge that:

• Participation is voluntary.
• You are physically able to engage in the selected activity.
• You assume all risks associated with participation.
• Clay is not providing medical advice.

All guests must sign a separate Liability Waiver prior to their first session. Clay reserves the right to deny participation to anyone who has not completed the required waiver.

4. Memberships & Billing

All memberships are month-to-month and automatically renew on a recurring basis until canceled.

By purchasing a membership, you authorize Clay to charge your payment method on file for recurring membership dues and applicable fees.

Memberships are non-transferable.

Members may cancel at any time. Cancellations take effect at the end of the current billing cycle. Membership benefits remain active through the end of the paid period. No partial or prorated refunds will be issued.

Membership upgrades or downgrades mid-cycle may be prorated via account credit adjustments.

Members may request to freeze their membership for a maximum of 3 billing cycles.

Clay reserves the right to adjust pricing, modify membership offerings, or update policies at any time for future billing cycles.

5. Bookings, Schedule Changes & Studio Operations

Class sizes and services are subject to availability and may be capped.

Clay reserves the right to:

• Modify class schedules
• Change instructors
• Cancel sessions
• Close temporarily for holidays, maintenance, weather, emergencies, or other operational needs

Late entry to sessions is permitted at staff discretion.

6. Cancellation & Refund Policy

• Studio & Contrast Sessions

Guests must manually cancel reservations through our website or mobile app.

Reservations must be canceled more than four (4) hours before the scheduled start time. Cancellations made four (4) hours or less before the start time are subject to the following:

• Active Members: $12 late cancellation fee charged to the card on file
• Corporate Members: One (1) credit deducted
• Punch Passes, Intro Offers, Drop-Ins & Other Credit Types: One (1) credit deducted (“burned”)

• No-Shows

Guests will be marked as a no-show 15 minutes after class starts. A no-show will result in:

• Active Members: $20 no-show fee charged at the conclusion of the session
• Corporate Members: One (1) credit deducted
• Punch Passes, Intro Offers, Drop-Ins & Other Credit Types: One (1) credit deducted

• Massage Appointments

Massage appointments require at least twenty-four (24) hours’ notice for cancellation.

Late cancellations or no-shows will be charged 100% of the scheduled service price.

Clay may make exceptions in extenuating circumstances at its sole discretion.

• Credits & Expiration

Punch passes, intro offers, and all session credits expire one (1) year from the original purchase date.

All sales of session credits are final and non-refundable.

• Retail Returns

Unopened food and beverage items are non-refundable.

Retail merchandise (e.g., apparel) may be returned within thirty (30) days of purchase with proof of purchase for a full refund.

• General Refund Policy

All other sales are final. Clay does not provide refunds for unused sessions, missed appointments, partially used memberships, or expired credits.

Clay may issue refunds or credits in rare circumstances at its sole discretion. Any exception does not create precedent.

7. Conduct & Right to Refuse Service

Clay reserves the right to refuse service, remove, suspend, or terminate memberships or access privileges at its discretion for:

• Unsafe behavior
• Harassment or misconduct
• Damage to property
• Violation of studio rules
• Fraudulent or abusive behavior

No refunds will be issued for termination due to misconduct.

Guests are financially responsible for any damage caused to Clay property due to misuse, negligence, or intentional acts.

8. Payments & Chargebacks

Payments are processed through secure third-party providers.

You are responsible for maintaining accurate payment information.

In the event of a chargeback or payment dispute, Clay reserves the right to suspend or terminate booking and membership privileges pending investigation.

9. Personal Property

Clay is not responsible for lost, stolen, or damaged personal property.

10. Accessibility

Clay’s facility is ADA compliant and includes accessible entry and elevator access.

11. Intellectual Property

All website content, branding, logos, and materials are the property of Clay Wellness and may not be copied or distributed without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Clay Wellness is not liable for indirect, incidental, or consequential damages arising from use of our website, memberships, or services. Liability is limited to the amount paid for the specific service at issue.

13. Governing Law

These Terms are governed by the laws of the State of Utah. Any disputes shall be resolved in the state or federal courts located in Utah County, Utah.

14. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

15. Changes to Terms

Clay may update these Terms at any time. The most current version will be posted on our website. Continued use of our services constitutes acceptance of any updates.

Questions?
hello@claywellness.co